CALL CENTER is the part of an organization that handles inbound/outbound communications with customers.
ONLINE is access to a computer for immediate processing without having to wait for a batch of transactions to be processed at a later time.
CONTROL ENVIRONMENT is the attitude, awareness, and actions of the board, management, owners, and others about the importance of control. This includes integrity and ethical rules, commitment to competence, board or audit committee participation, organizational structure, assignment of authority and responsibility, and human resource policies and practices.
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